FAQ

Hey Bichero, still with doubts and insecurity about us? em. We try to make you feel more secure by answering some of the most common questions our customers have asked us. For more information, be sure to look at our Policies and About Us, there may be things there that you don't know or have seen. We hope you will fall in love with us as we are in love with the animals of this world.

What payment methods can I use to make my purchases?

It won't be us who will stop you from using that wonderful card, right? We accept the following payment methods:          and many others like PIX. And we also have special promotions for those who pay in certain ways, be sure to check them out!

What is the shipping cost?

The shipping cost varies. It will be shown based on your total purchase and your location. It will appear at checkout, before the purchase is confirmed. Don't worry, nothing here is hidden. Transparency is part of our policy.

How are the shipments made?

We work with several delivery models, all to serve you in the best possible way. But in a more technical and detailed way, everything will depend on the products that you and your pet choose.
Unfortunately, the products do not leave from only one place, for this very reason the delivery time also varies. We deliver both by conventional means, such as the Post Office and Sedex, and international shipments, via Latam Cargo, for example.

Where can I receive my order?

We ship all over Brazil and internationally as well. We will not be one more to put barriers between you and your best friend.

How long does it take for the order to arrive?

The delivery time will depend on the type of shipping selected. In general, it takes between 3 and 7 business days after payment confirmation. However, we cannot fail to mention that we have products that may take up to 31 business days because they take longer to be made and leave from more distant places. Always pay attention to the shipping time. Any questions just call us on chat support or contact via e-mail.

What is the deadline for an exchange?

If you regret your purchase, you have up to 7 days after the purchase to request a refund.

What should I do if the product does not arrive in good condition?

Contact us at [email protected] and we will send you a new one. 
Let me ask you one question in advance, what if it is past the allowed time limit? Well, don't forget to look at our Policies too, ok? If you have any questions that are not covered here, contact us and we will see what we can do.

Do you have partnerships? Which ones?

Of course! We have three partnerships, two you will find more detailed in About Us and at the checkout, they are the two NGOs we support.
The third one is more of a surprise. This is a Solar Energy company called ElectROM (http://electrom.eng.br). It has been in business for years and does solar energy projects with the goal of reducing the impacts of non-renewable energy and helping people pay less for their electricity bills.
We support this company in a slightly different way. In addition to donating a portion of your purchase to an action of your choice, you get a coupon for 5% off a solar project for purchases over 1,000 rais here at Humble. You receive this coupon in your email or other form of communication. We will contact you ourselves, so keep an eye on the communication channels and be sure to check the trash and Spam.

Do you have discount coupons and where do I get them?

Not yet, but stay tuned, soon we will have surprises for you in the month of promotions. And with some influencers you might find some secret coupons hehehe.

We are always here to help you as much as possible, so any doubt you have please contact us and we will do our best.

Please contact us:

If you have any questions about our exchange policy, please contact us at [email protected].